Terms and conditions

Terms and Conditions for Bideford Therapy Rooms:

1. **Practitioner Vetting**: All practitioners utilizing Bideford Therapy Rooms must undergo a vetting process before being able to book rooms.

2. **Booking Cancellation Policy**: A 48-hour cancellation policy is in place for all bookings. Failure to cancel within this timeframe may result in charges.

3. **Beverage Policy**: Only water is permitted to be consumed on the premises, unless it is in a sealed flask.

4. **Room Vacating Time**: For 60-minute bookings, practitioners must vacate the room promptly to allow the next practitioner to use it.

5. **Buffer Time for 4-hour Bookings**: Bookings exceeding 4 hours include a 30-minute buffer period after the designated end time for practitioners to vacate the room.

6. **Prohibited Actions**: Nothing may be removed from the premises without prior consent.

7. **Parking Space Policy**: Parking spaces are available for purchase in addition to hourly room rental. However, the use of the parking space is contingent upon the booking of the room. Unauthorized use of the parking space outside of the booking period will result in forfeiture of renting privileges.

8. **Safety and Wellbeing Responsibility**: Practitioners acknowledge and accept that the safety and wellbeing of themselves and their clients are their sole responsibility while using Bideford Therapy Rooms. The Centre for Mental Wellness LTD, trading as Bideford Therapy Rooms, is not liable for any incidents, accidents, or injuries that may occur on the premises. Practitioners are encouraged to adhere to industry standards and best practices to ensure a safe and supportive environment for all individuals involved.

9. **Booking Confirmation**: All bookings must be confirmed through the online booking system, Cliniko. Any booking not made through Cliniko is not considered formal or confirmed.

10. **Practitioner Equipment Responsibility**: Practitioners are responsible for ensuring they have all necessary equipment and supplies for their appointments, including but not limited to towels, couch roll, acupuncture needles, and any required computer or note-taking devices.

11. **Parking**: You have use of the parking space allocated to you in your online booking for the duration of your booking.

By booking a room at Bideford Therapy Rooms, practitioners agree to abide by these terms and conditions, including the acknowledgement of their responsibility for booking confirmation and providing necessary equipment. Failure to comply may result in penalties or the revocation of booking privileges.

1. Introduction

These Booking Terms and Conditions (“Terms and Conditions”) govern your use of the online therapy services provided by the Centre For Mental Wellness (“the Platform”). By booking and using the services offered on the Platform, you agree to comply with these Terms and Conditions. Please read them carefully.

2. Online Therapy Services

a. The Centre For Mental Wellness offers online therapy services to individuals located in the United Kingdom. These services are provided remotely, using secure online communication tools, such as video conferencing or chat-based platforms.

b. All therapists providing services on the Platform are licensed and qualified mental health professionals, subject to professional standards and ethical guidelines.

c. The Centre For Mental Wellness aims to provide a safe and confidential environment for therapy sessions. However, the Platform cannot guarantee absolute security over the internet, and you acknowledge that there may be inherent risks associated with online communication.

3. Booking and Payment

a. To book a therapy session, you must be at least 18 years old and legally capable of entering into a binding contract.

b. Bookings can be made through the Centre For Mental Wellness website or any other authorized booking channels. When making a booking, you agree to provide accurate and up-to-date information.

c. Payment for therapy sessions must be made in advance, unless otherwise agreed upon with the Centre For Mental Wellness. Accepted payment methods will be clearly indicated on the Platform.

d. The Centre For Mental Wellness reserves the right to modify the pricing and payment terms at any time. Any changes will be communicated in advance.

4. Cancellation and Rescheduling

a. If you need to cancel or reschedule a therapy session, you must provide a minimum of 24 hours’ notice. Failure to provide sufficient notice may result in the full session fee being charged.

b. Cancellations and rescheduling requests must be made through the designated channels provided on the Platform or by contacting the Centre For Mental Wellness directly.

c. In the event that a therapist is unable to attend a scheduled session, the Centre For Mental Wellness will make reasonable efforts to notify you in advance and offer an alternative session or a refund.

5. Zero Tolerance Policy

a. The Centre For Mental Wellness maintains a zero tolerance policy for any form of abusive, threatening, or inappropriate behavior. This includes, but is not limited to, harassment, discrimination, or any actions that compromise the safety and well-being of therapists or other users of the Platform.

b. If any violation of the zero tolerance policy occurs, the Centre For Mental Wellness reserves the right to terminate the therapy session immediately and take appropriate action, including reporting the incident to the relevant authorities.

6. Confidentiality and Data Protection

a. The Centre For Mental Wellness respects your privacy and will handle your personal information in accordance with applicable data protection laws and its privacy policy.

b. All therapy sessions conducted on the Platform are confidential, except where there is a legal obligation to disclose information, or in cases where there is a reasonable belief of imminent harm to yourself or others.

c. You understand and agree that the Centre For Mental Wellness may store and process your personal information for the purpose of providing therapy services and maintaining records. The Platform employs reasonable security measures to protect your data; however, no system can be guaranteed to be 100% secure.

7. Limitation of Liability

a. The Centre For Mental Wellness and its therapists shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Platform or the therapy services provided, including but not limited to, any loss of data, loss of profits, or interruption of business.

b. The Centre For Mental Wellness does not provide any warranty or guarantee, expressed or implied, regarding the suitability, effectiveness, or outcome of the therapy services provided through the Platform.

8. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Amendments

The Centre For Mental Wellness reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on the Platform, and your continued use of the services after the posting of such modifications constitutes your acceptance of the updated Terms and Conditions.

Please note that these Terms and Conditions are subject to the additional terms and policies of the Centre For Mental Wellness, including its privacy policy, which you should review separately.

By booking a therapy session on the Centre For Mental Wellness platform, you acknowledge that you have read, understood, and agreed to these Booking Terms and Conditions.