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Privacy Policy

Privacy Policy – Centre For Mental Wellness
1. Introduction
The Centre For Mental Wellness (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our online therapy services through the Cliniko platform and interact with our website. We are registered with the Information Commissioner’s Office (ICO) in compliance with applicable data protection laws.
2. Information We Collect
a. Personal Information: When you book a therapy session or use our services, we may collect personal information such as your name, contact details, date of birth, and other relevant details necessary for providing therapy services.
b. Session Data: We may collect session data, including chat logs or video recordings, for the purpose of monitoring and improving the quality of our therapy services.
c. Website Usage Information: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, and referring URLs. This information helps us analyze trends, administer the website, and improve user experience.
3. Use of Information
a. We may use your personal information for the following purposes:
   – Providing therapy services and communicating with you regarding your sessions
   – Managing and processing bookings, payments, and refunds
   – Responding to your inquiries and providing customer support
   – Monitoring and improving the quality of our services
   – Complying with legal obligations and protecting our rights and interests
b. We may use session data for quality assurance, training, and research purposes, always ensuring that your personal information remains anonymous and confidential.
c. We may use website usage information to analyze trends, administer the website, and gather demographic information for aggregate use. This information helps us improve our website and tailor it to better meet your needs.
4. Data Sharing and Disclosure
a. We may share your personal information with authorized third parties who assist us in providing therapy services, processing payments, or supporting our business operations. These third parties are bound by confidentiality obligations and are only permitted to use your personal information for the specified purposes.
b. We may disclose your personal information if required by law or in response to a valid legal request, including to protect the safety and well-being of yourself or others.
c. In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity or third parties involved in the transaction. We will notify you of any such transfer and provide you with choices regarding your personal information.
5. Data Security
a. We implement appropriate technical and organizational measures to safeguard your personal information and protect it against unauthorized access, disclosure, alteration, or destruction.
b. Our therapy sessions on the Cliniko platform are conducted over secure and encrypted connections to ensure the confidentiality and integrity of your data.
c. While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.
6. Your Rights
a. You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact us using the contact information provided below.
b. You may also have the right to restrict or object to the processing of your personal information, as permitted by applicable data protection laws.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
8. Children’s Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the following details:
Centre For Mental Wellness
10. Changes to the Privacy Policy
We reserve the right to modify or update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by other means. Your continued use of our services after the posting of such modifications constitutes your acceptance of the updated Privacy Policy.
Effective Date: 12th July 2023
Please note that this Privacy Policy should be read in conjunction with the Booking Terms and Conditions of the Centre For Mental Wellness.